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Privacy & Data Protection

Privacy Policy

Your privacy is important to us. This policy explains how Whage FZE collects, uses, and protects your personal information.


Effective date: December 16, 2024

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Information We Collect How We Use Information Information Sharing Data Security Your Rights Contact Us

About Whage FZE

Company: Whage FZE

Address: Block B, Office – B50-023, SRTIP, Sharjah, UAE

Business: Global employment and contractor management services

Jurisdiction: United Arab Emirates

Introduction

Whage FZE ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our global employment and contractor management services, visit our website, or interact with our platform.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

This policy applies to all users of Whage services, including employers, employees, contractors, and website visitors.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

  • Identity Information: Full name, date of birth, nationality, passport/ID details
  • Contact Information: Email address, phone number, mailing address
  • Employment Information: Job title, salary, employment history, skills, qualifications
  • Financial Information: Bank account details, tax information, payment preferences
  • Legal Documents: Contracts, work permits, visa information, compliance documents

Technical Information

We automatically collect certain technical information when you use our services:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, click patterns, feature usage
  • Cookies and Tracking: Session cookies, preference cookies, analytics cookies
  • Communication Records: Support tickets, chat logs, email correspondence

Third-Party Information

We may receive information about you from third parties, including:

  • Employers: Information provided by your employer for payroll and HR purposes
  • Government Agencies: Tax authorities, immigration offices, regulatory bodies
  • Financial Institutions: Banks, payment processors, compliance verification services
  • Background Check Providers: Identity verification, employment verification services

How We Use Your Information

Service Delivery

  • Process payroll and manage employee benefits
  • Facilitate contractor payments and tax compliance
  • Provide Employer of Record (EOR) services
  • Manage employment contracts and documentation
  • Handle visa and work permit applications

Legal Compliance

  • Comply with tax obligations in multiple jurisdictions
  • Meet employment law requirements
  • Conduct anti-money laundering (AML) checks
  • Perform Know Your Customer (KYC) verification
  • Report to regulatory authorities as required

Communication and Support

  • Provide customer support and respond to inquiries
  • Send service updates and important notifications
  • Deliver account statements and tax documents
  • Conduct satisfaction surveys and feedback collection

Service Improvement

  • Analyze usage patterns to improve our platform
  • Develop new features and services
  • Conduct research and analytics
  • Troubleshoot technical issues

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Authorized Sharing

  • • Your employer (for employment-related purposes)
  • • Government agencies (for tax and compliance)
  • • Financial institutions (for payments)
  • • Legal advisors (when necessary)
  • • Service providers (under strict agreements)

Legal Requirements

  • • Court orders and legal processes
  • • Regulatory investigations
  • • Tax authority requests
  • • Law enforcement inquiries
  • • Fraud prevention and security

Trusted Service Providers

We work with carefully selected service providers who help us deliver our services:

Technology Partners:

  • • Cloud hosting providers
  • • Payment processors
  • • Security services

Professional Services:

  • • Legal and compliance advisors
  • • Accounting and tax services
  • • Background check providers

Data Security and Protection

Security Measures

Technical Safeguards

  • • End-to-end encryption for data transmission
  • • AES-256 encryption for data at rest
  • • Multi-factor authentication (MFA)
  • • Regular security audits and penetration testing
  • • Secure cloud infrastructure (AWS/Azure)
  • • Automated backup and disaster recovery

Administrative Safeguards

  • • Role-based access controls
  • • Employee background checks
  • • Regular security training
  • • Incident response procedures
  • • Data handling policies
  • • Third-party security assessments

Compliance Standards

GDPR

European data protection compliance

SOC 2

Security and availability controls

ISO 27001

Information security management

Data Retention

Active Employment Records

Retained for the duration of employment plus 7 years for tax and legal compliance

Contractor Records

Retained for the duration of contract plus 7 years for tax reporting requirements

Account Deletion

Personal data deleted within 30 days of account closure, except where legal retention is required

Your Privacy Rights

You have important rights regarding your personal information. Depending on your location, these may include:

Access and Portability

  • Request a copy of your personal data
  • Export your data in a portable format
  • Understand how we process your information

Correction and Deletion

  • Correct inaccurate personal information
  • Request deletion of your data
  • Withdraw consent where applicable

Control and Restriction

  • Restrict processing of your data
  • Object to certain processing activities
  • Opt out of marketing communications

Legal Remedies

  • File complaints with data protection authorities
  • Seek legal remedies for violations
  • Receive compensation for damages

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days and may require identity verification for security purposes.

Contact Privacy Team Response time: Within 30 days

International Data Transfers

Global Operations Require International Data Transfers

As a global employment services provider, Whage FZE operates across multiple countries and may transfer your personal information internationally to provide our services effectively.

Transfer Safeguards

  • • Standard Contractual Clauses (SCCs)
  • • Adequacy decisions by data protection authorities
  • • Binding Corporate Rules (BCRs)
  • • Certification schemes and codes of conduct
  • • Explicit consent where required

Transfer Destinations

  • • European Union (GDPR-compliant)
  • • United States (Privacy Shield/DPF)
  • • United Kingdom (UK GDPR)
  • • Canada (PIPEDA-compliant)
  • • Other countries with adequate protection

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized services.

Essential Cookies

Required for basic website functionality

  • • Authentication
  • • Security
  • • Session management
  • • Load balancing

Analytics Cookies

Help us understand how you use our services

  • • Google Analytics
  • • Usage statistics
  • • Performance monitoring
  • • Error tracking

Marketing Cookies

Used to deliver relevant advertisements

  • • Targeted advertising
  • • Social media integration
  • • Conversion tracking
  • • Retargeting

Cookie Management

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect website functionality.

Manage your cookie settings

Children's Privacy

Age Restriction

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification Process

  • Email notification for material changes
  • Website banner for 30 days
  • Updated "Last Modified" date

Your continued use of our services after policy updates constitutes acceptance of the revised terms.